Early Childhood Education Business Manager at Lindbergh Schools
June 2008 - June 2010
o Served as a link between management and employees by handling questions, interpreted and administered contracts and helped resolve work-related problems.
o Recruited, interviewed and selected applicants.
o Provided current and prospective employees with information about policies, job duties, working conditions, wages and opportunities for promotion and employee benefits.
o Provided employees with guidance in handling difficult and complex issues.
o Supervised nine (9) employees, scheduled work hours, resolved conflicts, and determined salaries.
o Developed and updated procedures, policies, and standards.
o Made recommendations to management concerning such issues as staffing decisions and procedural changes.
o Processed accounts receivable, accounts payable, and time sheets.
o Located customers to collect installments, overdue accounts, and nonpayable checks.
o Visited and phoned customers and attempted to persuade customers to pay amount due, or arranged for payment at later date.
o Researched, compiled, and prepared reports, manuals, correspondence, and other information required by management.
o Resolved client escalated complaints and disputes.
o Participated in the work of subordinates in order to facilitate productivity and to overcome difficult aspects of work.
o Analyzed financial activities of establishments and departments, and provided input into budget planning and preparation processes.
o Coordinated activities with other supervisory personnel, and with other work units and departments.
o Maintained records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
o Planned for and coordinated office services such as equipment and supply acquisition and organization, disposal of assets, relocation, parking, maintenance, and security services.
o Provided first line IT support to all faculty which included set up of equipment, training of staff, technical assistance, repair, and maintenance.
St. Charles Early Childhood Center Director at YMCA of Greater St. Louis
January 2004 - June 2008
Was responsible for the day to day operations of the child care center which included:
STAFFING: interviewing, training, and scheduling
MARKETING: conducting tours of the center, enrollment of new families, and customer service
OFFICE: payroll, accounts payable, accounts receivable, collections, procurement of materials
TECHNOLOGY: set up of equipment, training of staff, technical assistance, repair, maintenance
Child Care Division Director at YWCA of Metropolitan St. Louis
January 1994 - January 2004
Was responsible for the day to day operations of the Early Childhood Education Programs, and School Age Before/After Care and Summer Programs for University City, Normandy, South St. Louis and North St. Louis which included:
o STAFFING - interviewing, training, and scheduling
o MARKETING - conducting tours of the center, enrollment of new families, and customer service
o OFFICE - oversight of customer service, payroll, benefits, accounts payable, accounts receivable, collections, staffing, training, and scheduling
o TECHNOLOGY - set up of equipment, training of staff, technical assistance, repair, maintenance, etc.
o FACILITIES - managing the custodial staff, assisting custodial staff, scheduling building usage, ordering of supplies, etc.
Technical Recruiter at Advantage Consulting, Inc.
August 2011
Responsible for full life cycle recruiting of technical professionals in both the information technology and communication industries. Staff short term, long term, temp-to-perm contracts, as well as direct placement opportunities in the public, private and government sectors.
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